About These Guidelines
These Community Guidelines set the standards for using NebourHood responsibly. They exist to protect users, preserve marketplace quality, and make professional property-service connections more trustworthy.
Purpose. The guidelines explain acceptable behaviour across profiles, projects, leads, reviews, bookings, and communications.
Community safety. They help reduce harassment, spam, fraud, and misleading content that could harm Property Owners or Service Professionals.
Professional networking. NebourHood is a business marketplace. Users are expected to communicate professionally and respectfully even when a project does not proceed.
Trust and transparency. Accurate profiles, honest portfolios, and fair lead conduct support better decisions for everyone on the platform.
About NebourHood
NebourHood is a PropTech marketplace connecting Property Owners with Interior Designers, Architects, Contractors, Civil Engineers, Construction Professionals, and other home improvement Service Professionals.
- PropTech marketplace for property-service discovery
- Professional discovery platform for profiles and portfolios
- Lead marketplace for relevant project opportunities
- Property services platform spanning design, construction, and improvement categories
How the marketplace works
- 1. Property Owner submits a requirement
- 2. NebourHood applies platform checks and publishes the lead where applicable
- 3. Service Professional purchases the lead
- 4. Professional and Property Owner discuss the project opportunity
NebourHood facilitates connections and platform workflows. It does not execute projects, supervise sites, guarantee workmanship, or become a party to user agreements.
Our Community Values
Professionalism
Represent yourself, your business, and your work accurately and respectfully across profiles, projects, leads, and communications.
Respect
Treat Property Owners, Service Professionals, and NebourHood team members with courtesy, even when projects do not move forward.
Transparency
Share truthful information about services, experience, project scope, pricing discussions, and availability.
Integrity
Do not misrepresent credentials, portfolios, reviews, lead interest, or project outcomes.
Trust
Help maintain a marketplace where users can discover, compare, and connect with greater confidence.
Quality
Upload clear project information, relevant portfolio work, and useful requirement details that reflect real opportunities.
Safety
Avoid harassment, abuse, fraud, and behaviour that puts other users at risk.
Learning
Use the platform to improve how property services are discovered, discussed, and evaluated.
Collaboration
Engage in good-faith discussions about requirements, services, timelines, and next steps.
Innovation
Share legitimate design, construction, and improvement work that helps the community make better decisions.
Who These Guidelines Apply To
These guidelines apply to everyone who uses or accesses NebourHood, including:
- Property Owners
- Interior Designers
- Architects
- Contractors
- Construction Companies
- Civil Engineers
- Landscape Designers
- Furniture Professionals
- Consultants and other Service Professionals
- Website visitors and platform users
Professional Conduct
- Treat all users with respect and courtesy
- Do not harass, threaten, intimidate, or discriminate against others
- Use professional language in calls, messages, emails, and platform interactions
- Keep discussions constructive and relevant to the property requirement or service enquiry
- Respect cultural diversity and local business norms
- Do not pressure users into immediate payments outside agreed workflows
Respectful Communication
Respectful communication is essential in a lead-based marketplace. Property Owners may receive interest from multiple professionals, and professionals invest in leads expecting serious, relevant conversations.
- Introduce yourself clearly and explain why you are contacting the user
- Do not use abusive, vulgar, or demeaning language
- Do not send repeated messages after a user asks to stop
- Do not contact users for unrelated promotions or unrelated services
- Accept rejection professionally when a user is not interested
Content Standards
Only upload and publish content that is relevant to property design, construction, renovation, or improvement.
Do not plagiarise content, upload misleading media, or publish copyrighted material without permission. NebourHood may remove or restrict content that violates these standards.
Projects & Portfolio Guidelines
Portfolio quality directly affects trust on NebourHood. Service Professionals should upload only legitimate work.
- Upload projects you completed, supervised, or have explicit permission to publish
- Do not upload fake renders or stock images as completed project work
- Do not use misleading before/after images that misrepresent scope or outcomes
- Provide accurate project descriptions, location context, and service categories
- Do not include phone numbers, watermarks, promotional overlays, or contact details in project images
- Respect client confidentiality and obtain consent before publishing identifiable client property details
Your company and contact details belong on your NebourHood profile—not embedded in project images.
Reviews & Ratings
- Leave honest reviews based on genuine experience where review features are available
- Do not create fake reviews or ask others to post misleading feedback
- Do not offer payment, discounts, or reciprocal review exchanges to manipulate ratings
- Do not post reviews containing hate speech, private information, or unrelated disputes
- Report suspicious review patterns so NebourHood can review them
Lead & Marketplace Conduct
Lead access is a core marketplace privilege. It must be used responsibly.
General lead conduct
- Contact Property Owners respectfully and only about the relevant requirement
- Do not repeatedly call, message, or spam users who have declined interest
- Do not misuse, resell, publish, or distribute lead contact information
- Do not use lead data to build unrelated marketing lists
Shared Lead behaviour
Shared Leads may be purchased by more than one Service Professional, typically up to three depending on availability. Professionals should act professionally knowing other professionals may also contact the Property Owner.
Exclusive Lead behaviour
Exclusive (Non-Shared) Leads are intended for one purchasing professional through the exclusive route. Treat exclusive lead information as confidential business information for that opportunity.
Privacy & Confidentiality
Users often share sensitive project information on NebourHood. Protect it carefully.
- Do not share phone numbers outside the legitimate project or platform workflow
- Do not share addresses and site details outside the legitimate project or platform workflow
- Do not share private chats and messages outside the legitimate project or platform workflow
- Do not share documents and floor plans outside the legitimate project or platform workflow
- Do not share client information outside the legitimate project or platform workflow
- Do not share payment screenshots or financial records outside the legitimate project or platform workflow
Read the Privacy Policy for more information on how NebourHood handles personal data.
Advertising & Promotions
- Promotions must be relevant to legitimate property services
- Do not send mass unsolicited messages or spam campaigns using platform-acquired contact details
- Do not advertise fake discounts, false urgency, or misleading service claims
- Do not use NebourHood lead data for unrelated product marketing
- Label promotional content clearly and honestly where promotional posting is allowed
Fraud Prevention
The following behaviours are strictly prohibited on NebourHood:
Reporting Violations
If you see behaviour that violates these guidelines, report it promptly.
Spam
Repeated unsolicited messages, low-quality promotions, or automated outreach that disrupts marketplace use.
Harassment
Abusive language, threats, intimidation, or persistent unwanted contact.
Fake profiles
Accounts that impersonate another person, business, or professional identity.
Scams
Attempts to obtain money, credentials, or personal information through deception.
Fake projects
Portfolio or project listings that misrepresent work, ownership, or completion.
Fake reviews
Manipulated, purchased, exchanged, or otherwise inauthentic feedback.
Abuse of leads
Misuse of purchased lead contact details, including spam calling or sharing private information externally.
Report issues through Contact Us and include relevant URLs, usernames, dates, and screenshots where safe to share.
Dispute Resolution
- Attempt to resolve project or communication disputes professionally and in good faith
- Keep records of quotations, scope discussions, and agreed next steps
- Use NebourHood support for platform-related issues such as billing, lead access, or account problems
- Understand that project execution disputes between users may need to be resolved directly between the parties involved
- Escalate fraud, harassment, or safety concerns to NebourHood promptly
Account Safety
- Use a strong, unique password for your NebourHood account where password login is used
- Prefer secure sign-in methods supported by the platform, such as Google OAuth where available
- Never share your password, OTP, or session credentials with anyone
- Do not approve login or payment requests you did not initiate
- Beware of phishing messages claiming to be from NebourHood
- Log out on shared devices and report suspicious account activity immediately
Dedicated two-factor authentication is not currently listed as a standard account feature. Use strong account hygiene and report suspicious access promptly.
Prohibited Content
Platform Integrity
- Do not manipulate search ranking, visibility, or lead presentation through deceptive tactics
- Do not create multiple fake accounts to evade restrictions or abuse promotions
- Do not scrape, harvest, or bulk-export platform data without permission
- Do not interfere with platform security, payment flows, or verification systems
- Do not misuse lead credits, replacement requests, or booking tools
Consequences of Violations
Enforcement depends on the nature, severity, and history of the violation. NebourHood may take one or more of the following actions:
Educational reminder
For minor or first-time issues, NebourHood may provide guidance on the correct platform behaviour.
Official warning
Repeated or clearer violations may result in a formal warning tied to the account or content involved.
Temporary restriction
Certain features—such as messaging, lead access, uploads, or profile visibility—may be limited while an issue is reviewed.
Temporary suspension
Accounts may be suspended when violations are serious, repeated, or create immediate trust or safety risk.
Permanent ban
Severe or repeated violations, fraud, or abuse may result in permanent removal from the platform.
Legal action when applicable
Where required by law or necessary to protect users and the platform, NebourHood may pursue appropriate legal remedies.
Important Notices
Marketplace role
NebourHood provides a technology platform that helps Property Owners and Service Professionals discover each other, review information, purchase leads, and use booking tools. NebourHood is not the contractor, designer, architect, supervisor, or employer of users.
Purchase confirmation and records
When you purchase leads, memberships, or platform services, transaction records and confirmations are maintained for billing, support, and dispute review. Keep your own records of quotations, agreements, and project communications.
Lead verification responsibility
NebourHood may apply verification steps such as OTP checks and platform review processes, but users remain responsible for assessing whether a lead, profile, or opportunity is relevant and legitimate for their needs.
Qualified leads
A published lead reflects information submitted through the platform workflow. It does not guarantee project closure, budget accuracy, site readiness, decision timelines, or commercial fit for every professional.
Pricing and quotations
NebourHood does not set, guarantee, or endorse project quotations, professional fees, material costs, or execution pricing agreed between users.
Account security
Protect your login credentials, never share OTPs, and report suspicious messages claiming to be from NebourHood.
Reporting concerns
If you encounter abuse, fraud, or misleading content, report it through Contact Us and include relevant screenshots, URLs, or account details where safe to do so.
Marketplace Disclaimer
NebourHood is a technology platform that connects Property Owners and Service Professionals. It provides tools for discovery, profiles, portfolios, lead purchase, consultation booking, and related marketplace services.
- NebourHood is not a party to contracts, quotations, or project agreements between users
- NebourHood does not guarantee project outcomes, workmanship, timelines, or commercial results
- NebourHood does not guarantee that a lead will convert into a signed project
- NebourHood does not set or endorse pricing, quotations, or professional fees agreed between users
- Users are solely responsible for verifying credentials, licences, portfolios, references, and agreements before proceeding
- NebourHood is not responsible for disputes arising from agreements between users, except where applicable law requires otherwise
Perform your own due diligence before making payments, sharing sensitive documents, or entering into professional engagements.
Frequently Asked Questions
What are NebourHood Community Guidelines?
They are the official trust and safety standards for using NebourHood. They explain expected behaviour for Property Owners, Service Professionals, and visitors across profiles, projects, leads, reviews, and communications.
Why does NebourHood have Community Guidelines?
A PropTech marketplace depends on trust. These guidelines help reduce spam, fraud, and misleading content while supporting professional discovery, lead delivery, and respectful project discussions.
Who should follow these rules?
Anyone using NebourHood should follow them, including Property Owners, Interior Designers, Architects, Contractors, consultants, and visitors browsing projects or professional profiles.
What happens if someone violates the guidelines?
Depending on severity, NebourHood may issue reminders, warnings, feature restrictions, suspensions, or permanent account removal. Serious fraud or unlawful behaviour may be referred for legal action where applicable.
How do I report abuse on NebourHood?
Use the Contact Us page and choose a relevant enquiry type such as privacy or safety concern, technical issue, or general enquiry. Include clear details, dates, and screenshots where helpful.
Can fake projects be reported?
Yes. Portfolio or project listings that misrepresent ownership, completion, or scope may be reported. NebourHood may review uploads and take action on misleading or infringing content.
How are Shared Leads expected to be used?
Shared Leads may be purchased by more than one Service Professional. Professionals should contact Property Owners respectfully, avoid spam, and understand that other professionals may also reach out for the same requirement.
How are Exclusive Leads expected to be used?
Exclusive (Non-Shared) Leads are intended for one purchasing professional through the exclusive route. Misusing, reselling, or publicly republishing exclusive lead information is not permitted.
Does NebourHood verify all users?
NebourHood may apply verification and review processes, including phone OTP checks and administrative verification workflows where available. Users should still perform their own due diligence before hiring or sharing sensitive information.
What happens if someone uploads copyrighted work?
Users must upload only content they own or have permission to publish. Copyright complaints may be reported to NebourHood, and infringing content may be removed or restricted.
Can my account be suspended?
Yes. Accounts may be suspended or restricted if they violate these guidelines, create trust or safety risks, or misuse marketplace features such as leads, bookings, or profile visibility.
How do I appeal a moderation decision?
Contact hello@nebourhood.com with your account email, a description of the action taken, and any supporting context. NebourHood will review appeals where appropriate.
Can I share lead contact details with someone else?
No. Lead contact information is provided for legitimate follow-up on the purchased opportunity and should not be sold, published, or shared outside the intended business use.
Does NebourHood guarantee project outcomes?
No. NebourHood facilitates discovery and connection tools. Project execution, workmanship, timelines, and commercial agreements remain the responsibility of the users involved.
Where can I read more about privacy and leads?
See the Privacy Policy for data handling and the Lead Policy page for lead usage rules. Project upload rules are also reflected in the project upload workflow and portfolio section of these guidelines.