About this Policy
This Privacy Policy explains how NebourHood (“NebourHood”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use our website, platform tools, and related services.
Purpose. We publish this policy so Property Owners, Service Professionals, and visitors can understand how personal and project-related information is handled across discovery, requirement submission, lead delivery, consultation booking, payments, and support workflows.
Scope. This policy applies to information collected through the NebourHood platform, including account registration, profile creation, requirement submission, lead purchases, Prime membership, consultation booking, calculators, contact forms, and customer support channels.
Who this applies to. This policy applies to Property Owners, Service Professionals, website visitors, and anyone who interacts with NebourHood online or through platform communications.
How to read it. Use the table of contents to navigate to the section most relevant to you. Lead privacy, OTP verification, and payment security are especially important for users of these platform features.
About NebourHood
NebourHood is a home-project discovery, planning, estimation, and professional-connection platform that helps Property Owners explore home projects, understand possible costs, browse independent Service Professionals, share requirements, and connect with relevant professionals.
The platform supports:
- Home-project and design discovery
- Home-project planning and cost estimation
- Browsing professional profiles, projects, services, and related information
- Requirement sharing and lead workflows
- Professional discovery, comparison, connection, and consultation workflows
Typical lead workflow
- 1. Property Owner submits a property requirement
- 2. NebourHood applies verification and quality checks where applicable
- 3. A lead is published to eligible Service Professionals
- 4. A Service Professional purchases the lead through the platform
- 5. The professional contacts the Property Owner using the information provided for that workflow
NebourHood provides the digital infrastructure for discovery, lead delivery, booking, and payments. It does not replace direct agreements, quotations, supervision, or project execution between users.
Information We Collect
We collect information you provide directly, information generated through platform use, and limited technical information from your device and browser.
Property Owners
- Name
- Phone number
- Email address
- City and area
- Property type
- Budget range
- Project requirement details
- Timeline preferences
- Floor plans (when uploaded)
- Photos and documents (when uploaded)
- OTP verification status
Service Professionals
- Company name and professional name
- Email address and phone number
- GST number (where provided)
- Business registration details (where provided)
- Portfolio and uploaded projects
- Experience, services and service areas
- Awards or credentials (where provided)
- Subscription and membership details
- Reviews and ratings (where available on the platform)
Automatically Collected
- Browser type and version
- Device type
- Operating system
- IP address
- Cookies and similar technologies
- Analytics and performance data
- Session and authentication data
- Referral source and page interaction data
Information We Do Not Collect
NebourHood does not store sensitive payment credentials, including:
- Full credit or debit card numbers
- Card CVV or security codes
- UPI PIN
- Net banking passwords
- One-time passwords used for payment authorisation at the payment gateway
Payments are processed through Razorpay or another authorised payment provider. When you make a payment on NebourHood, payment authorisation takes place through the payment provider's checkout interface.
How We Use Information
Account creation
Register Property Owners and Service Professionals, maintain profiles, and manage platform access.
OTP verification
Verify phone numbers and reduce fake submissions in requirement and calculator workflows.
Fraud prevention
Detect suspicious activity, protect accounts, and reduce misuse of platform features.
Spam detection
Identify low-quality or automated submissions before they affect other users.
Lead matching
Match property requirements with relevant professionals based on service, geography and project context.
Lead delivery
Deliver purchased lead information to Service Professionals according to the lead type purchased.
Customer support
Respond to account, billing, technical and privacy enquiries.
Payments
Process platform fees, lead purchases, memberships, and consultation booking payments through authorised payment providers.
Recommendations
Improve discovery of professionals, projects and relevant platform content.
Platform improvement
Monitor performance, fix bugs, and refine user experience across devices.
Marketing
Send service-related communications and measure campaign effectiveness where permitted and configured.
Legal compliance
Meet applicable legal, tax, accounting, and regulatory obligations.
Lead Privacy
Lead privacy is an important part of NebourHood's lead workflows. Property requirement details and contact information are not shown publicly to all users. Access depends on the feature, lead type, and purchase or booking workflow involved.
- Requirement summaries may be visible to professionals browsing available leads
- Full contact details are shared according to lead purchase or booking rules
- Consultation booking contact details may remain restricted until a booking is accepted
- NebourHood uses phone OTP verification and platform controls to help reduce fake or abusive submissions
Exclusive Leads
An Exclusive Lead, also referred to as a Non-Shared lead, is intended for purchase by one Service Professional through the exclusive lead route.
This model limits NebourHood's allocation of the lead to one purchasing Service Professional through the exclusive lead route, subject to the lead still being available on the platform. Exclusivity applies only to NebourHood's allocation and does not mean that the Property Owner has not contacted professionals elsewhere.
OTP Verification
NebourHood uses OTP verification in selected workflows to confirm access to the phone number provided during requirement and calculator submissions. OTP verification confirms the phone number at the time of verification; it does not independently verify the user's identity, property, project, budget or other submitted information.
- Reduce fake or duplicated lead submissions
- Discourage spam and low-quality enquiries
- Confirm access to the phone number provided with a submission
- Support phone-number verification in applicable lead workflows
OTP messages are delivered through an SMS provider such as 2Factor.in. NebourHood receives verification status rather than storing OTPs as reusable credentials.
Payment Security
NebourHood uses Razorpay to process payments for lead purchases, Prime memberships, consultation booking fees, and other applicable platform transactions.
Third-Party Services
NebourHood uses third-party providers for payments, storage, authentication, messaging, analytics, and email delivery. These providers process information as needed to provide their services to NebourHood.
| Service | Purpose | Examples |
|---|---|---|
| Razorpay | Payment processing for leads, memberships, bookings and related platform fees | Checkout, payment verification, order status |
| Amazon Web Services (S3) | Secure storage of uploaded images, documents and profile assets | Project photos, profile images, certificates |
| MongoDB Atlas | Database hosting for account, lead and platform operational data | User profiles, lead records, transaction references |
| Google OAuth | Optional sign-in authentication for supported account flows | Google account login |
| 2Factor (2Factor.in) | SMS OTP delivery and verification for phone number validation | OTP send and verify APIs |
| Google Analytics (GA4) | Website analytics when enabled in deployment configuration | Page views, event tracking |
| Meta Pixel | Advertising and conversion measurement when enabled in deployment configuration | Campaign attribution, page events |
| Email SMTP provider | Transactional email delivery for account and booking communications | Welcome emails, booking notifications |
Analytics
NebourHood may use analytics tools such as Google Analytics when enabled in the deployment environment. Analytics helps us understand how users navigate the platform and where performance can be improved.
- Improve user experience and information architecture
- Measure page performance and technical reliability
- Understand search and discovery behaviour
- Detect bugs and broken flows more quickly
- Evaluate the effectiveness of product and SEO improvements
Marketing Communications
NebourHood may send account, service-related and promotional communications by email or SMS where applicable. Users may also communicate directly using contact details made available through relevant platform connection workflows. Push notifications are not currently a core platform feature.
- Email: account updates, booking notifications, support responses, and promotional messages where permitted
- SMS: OTP verification and selected service messages
- WhatsApp: may be used by users for project communication after details are shared through platform workflows; NebourHood does not guarantee WhatsApp as an official support channel
You can opt out of promotional communications where an unsubscribe or stop mechanism is provided. Transactional messages related to bookings, purchases, or account activity may still be sent when necessary.
Data Security
HTTPS / SSL-TLS
Production traffic is served over encrypted HTTPS connections.
Secure authentication
Authentication uses secure session mechanisms, including httpOnly cookies for signed-in sessions where applicable.
Password hashing
Passwords, where used, are stored using industry-standard hashing rather than plain text.
Role-based access
Platform features are restricted by account type, such as Property Owner and Service Professional roles.
Secure cloud infrastructure
Application data and uploaded files are hosted on managed cloud services with access controls.
Payment isolation
Sensitive payment credentials are handled by Razorpay and are not stored by NebourHood.
Operational monitoring
Server-side logging and monitoring are used to detect failures, abuse, and unusual activity.
No online platform can guarantee absolute security. We work to apply reasonable administrative, technical, and organisational safeguards appropriate to the nature of the services we provide.
Data Retention
We retain information for as long as necessary to provide services, resolve disputes, enforce agreements, comply with law, and maintain legitimate business records.
Active account data
Retained while your account remains active and as needed to provide platform services.
Lead and transaction records
Retained for operational, billing, dispute-resolution and legal purposes for as long as reasonably necessary.
Support communications
Retained long enough to resolve enquiries and maintain an audit trail of customer support interactions.
Analytics data
Retained according to the settings and retention periods of the analytics tools enabled in the deployment environment.
Deleted accounts
Personal data may be deleted or anonymised after account closure, subject to legal, tax, fraud-prevention and record-keeping requirements.
Your Privacy Rights
Depending on applicable law, you may have the right to:
To exercise these rights, contact hello@nebourhood.com. We may need to verify your identity before fulfilling certain requests.
Children's Privacy
NebourHood is intended for adults planning home projects or engaging in professional business activities. Our services are not directed to children under 18, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe a child has provided personal information to NebourHood, please contact us. We will take appropriate steps to review the matter and remove the information where required.
International Data Transfers
NebourHood is based in India and primarily serves users in India. Some service providers used by the platform—such as cloud hosting, analytics, or payment partners—may process information in India or other countries where their infrastructure is located.
Where information is transferred internationally, NebourHood takes reasonable steps to work with service providers that apply appropriate contractual and security safeguards, subject to applicable data-protection requirements.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices.
- The Last Updated date at the top of this page shows the current version
- The Version number helps track material revisions
- Material changes may be communicated through the website, email, or account notifications where appropriate
Updates to this Privacy Policy apply from the effective date stated in the revised policy. Please review the latest version when changes are published.
Contact Information
NebourHood Privacy Team
- Privacy & support email
- hello@nebourhood.com
- Office location
- NebourHood, Bangalore, Karnataka, India
- Contact form
- Contact Us
For in-person meetings, email us first so we can share the complete office address and confirm availability when required.
Frequently Asked Questions
Does NebourHood sell my personal data?
No. NebourHood does not sell personal data. Information is used to operate the platform, support lead workflows, process payments, provide support, and improve the platform in line with this Privacy Policy.
How do Shared Leads work?
A Shared Lead may be purchased by up to three Service Professionals. Contact details and requirement information become available to purchasing professionals according to the lead type and platform workflow. Property Owners should expect that more than one professional may contact them for shared leads.
How do Exclusive Leads work?
An Exclusive (Non-Shared) Lead is intended for purchase by one Service Professional. Once sold exclusively, other professionals should not receive the same lead through that exclusive route. This is designed to reduce competition for a single requirement.
Is my payment secure on NebourHood?
Yes. Payments are processed through Razorpay, a PCI-DSS compliant payment gateway. NebourHood does not store full card numbers, CVV, UPI PIN, or net banking passwords.
Can I delete my NebourHood account?
You may request account deletion by contacting hello@nebourhood.com. Some information may be retained where required for legal, tax, billing, fraud-prevention, or dispute-resolution purposes.
How is OTP used on NebourHood?
OTP verification helps confirm phone numbers during selected flows such as requirement submission and calculator tools. OTP delivery is handled through an SMS provider and helps reduce submissions made with invalid or unconfirmed phone numbers.
How do cookies work on NebourHood?
Cookies and similar technologies help keep you signed in, remember preferences, measure performance, and support analytics or marketing tools when enabled. Essential cookies are required for core platform functionality.
Can I request a copy of my personal data?
Yes. You may contact hello@nebourhood.com to request access to personal information associated with your account, subject to identity verification and applicable law.
Who can see my phone number?
Phone numbers are not shown publicly to all visitors by default. Visibility depends on the feature you use—such as profile publication, lead purchase, consultation booking acceptance, or direct contact after a platform connection.
How does NebourHood use Google sign-in?
Where enabled, Google OAuth allows you to authenticate using your Google account. NebourHood receives basic profile information needed to create or sign in to your account, such as name, email, and profile image.
Does NebourHood use analytics tools?
NebourHood may use Google Analytics and similar tools when configured in the deployment environment to understand usage patterns, improve performance, and measure marketing effectiveness.
When are homeowner details shared with a professional?
For lead workflows, detailed requirement and contact information is shared with Service Professionals who purchase the relevant lead or complete the applicable platform workflow. Consultation booking contact details may become visible after a booking is accepted.
How do I opt out of marketing messages?
You can opt out of promotional email or SMS where an unsubscribe or stop mechanism is provided. Service-related messages about account activity, bookings, or transactions may still be sent when necessary.
How do I contact NebourHood about privacy?
Email hello@nebourhood.com or use the Contact Us page at /contact-us. Select a privacy-related enquiry type where available.
Will this Privacy Policy change?
Yes. We may update this policy when our services, legal obligations, or data practices change. The Last Updated date at the top of the page will reflect the latest version.